Walker Tracker Privacy Policy

→ Read our statement on Walker Tracker and GDPR Compliance

User privacy is very important to us, in fact, it's a top priority.

Provider is an online application that allows participants to enter and store information pertaining to daily physical activity and other personal health metrics measured outside of a clinical setting. This privacy statement applies to the data collected on the Provider site or on corporate portal sites run by Provider; it does not apply to data collected through other online or offline sites, products or services.

Personally-Identifiable Information Submitted by Children Under 13

No part of the Provider services are intended for use by persons under 13 years of age. IF YOU ARE UNDER 13 YEARS OF AGE, THEN PLEASE DO NOT USE OR ACCESS THE PROVIDER SERVICES AT ANY TIME OR IN ANY MANNER. If we determine that personally-identifiable information of persons under 13 has been collected without verifiable parental consent, we will remove the information from our systems. If you are a parent or guardian and learn that your child under 13 has created a Provider account, you may contact us and request that the information be removed from our systems.

E-mail Addresses

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages users access or visit, and information volunteered by the user (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you've requested, when we have your permission, or under the following circumstances:

It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law.

We transfer information about you if Provider is acquired by or merged with another company. In this event, Provider will notify you before information about you is transferred and becomes subject to a different privacy policy.

Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive.

We use cookies to record current session information, but do not use permanent cookies. You are required to log-in to your Provider Project Site after a certain period of time has elapsed to protect you against others accidentally accessing your account contents. Please note: cookies are required to use the Provider service.

Data Storage

Provider uses hosting services (such as Amazon and Rackspace) to provide the necessary hardware, software, networking, storage, and related technology required to run Provider. Although Provider owns the code, databases, and all rights to the Provider application, you retain all rights to your data.

Disclosure

Provider may disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Terms of Service.

Changes

Provider may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Provider account or by placing a prominent notice on our site.

Anonymity

Provider's client can decide to configure their portal so that individual users are not required to user their real name when registering – instead, participants can choose a username and anonymous email address, allowing for an additional level of individual privacy and anonymity. Visibility of real names on the site is the sole discretion of the client program administrator.

Third Party Wellness Providers

Provider never sells your data. However, if a third party wellness provider administers your program (such as your employer, wellness provider, health insurance carrier or plan), it may have access to the following Personal Information:

- Name (if required in registration)

- Username

- Email address

- Registration date

- Last login date

- Step Data

- Activity data (from activity converter)

- Location data

- Participant answers to pop up questions posted on this site

- Type of device linked (if any) and last sync time/date from device

- Challenges that the participant does

- Team(s) participant is on

Provider and HIPAA

Since Provider is not a health plan, information clearinghouse, nor a provider of healthcare services or medical/diagnostic advice, Provider is not covered under the HIPAA regulations or the 2009 ARRA extensions to HIPAA. Activity and health information entered into the Provider site, generally referred to as “Observations of Daily Living”, are similarly not covered under HIPAA or the new ARRA extensions. Our privacy rules ensure that the data you enter is protected and private – since Observations of Daily Living data is not shared with sponsoring companies or other related entities, except as provided below.

Personal Activity, Health Metrics, and Privacy

In addition to activity data, Provider offers participants the ability to enter personal health metrics including nutrition, hydration, weight, resting heart rate, location information, and mood. This personal health data entered into Provider is always private to the individual participant, with the exception of activity data (i.e. steps and activities converted to steps). Program administrators (defined as: program sponsor or Provider's client) cannot access, download, or view this personal health information, nor is it visible or accessible to other participants on the site. Some program administrators may choose to turn one or more health tracking features off, so that participants are limited strictly to daily step/activity entries. Program Administrators may have access to the following information:

- Name (if required in registration)

- Username

- Email address

- Registration date

- Last login date

- Step Data

- Activity data (from activity converter)

- Self-entered location data (e.g.: branch office or address)

- Participant answers to pop up questions posted on this site

- Type of device linked (if any) and last sync time/date from device

- Challenges that the participant does

- Team(s) participant is on

While daily activities (converted to step equivalent) and steps are visible to others within each portal instance (Company X portal, for example), participants can choose privacy settings for individual journal postings. This enables users to choose on a daily basis whether their posts are private, visible to designated friends, or visible to other program participants.

Activity and step entries are considered “public” information (within the context of your specific program) and are used to tally individual and team results in challenge events and competitions. In this case, “public” means other participants and administrator(s) logged into the private program, not the internet at large. This is similar to athletic events or contests where information about participant performance is available to other participants and interested parties.

Sub-Processors

Provider uses sub-processors in order to deliver our services, and Provider ascertains that sub-processors conform to all applicable privacy and security laws. A list of our current Sub-Processors is available upon request by sending an email to support@walkertracker.com.

Questions

Any questions about this Privacy Policy should be addressed to support@walkertracker.com.or by mail at: Walker Tracker, 3934 NE Martin Luther King Jr. Blvd., Ste. 204, Portland, OR 97212.