Troubleshooting Fitbit Syncing Problems
Troubleshooting Fitbit Syncing Problems
If you have connected a Fitbit device but aren’t syncing correctly, there are several things that could be causing this issue.
If You Are Connected but no Steps are Showing
This issue is likely that your Fitbit device is not registered to your Fitbit account.
To start, Disconnect your Device.
Then, login to your Fitbit account atwww.fitbit.com (not the mobile app) and do the following:
Click on the Settings icon (looks like a gear) in the upper right-hand corner of the screen. You should see a drop-down menu appear that lists your particular Fitbit device. If the device is not listed, this is the reason Be Well is unable to receive steps from your Fitbit account.
Once you connect your Fitbit to your Fitbit account on their website and confirm that your steps are syncing there, then please reconnect your Fitbit to Be Well . After you reconnect, I will need to run a refresh to Fitbit in order for any older steps to come over to your account.
If you have trouble connecting your device to your Fitbit account, please contact the Fitbit support team. Here is a link to their help website and it has a variety of options for reaching out to them.
https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs
If Steps Are Syncing but are Incorrect
This issue is likely caused by a permissions problem in your Fitbit account.
To start, Disconnect your Device.
Then, login to your Fitbit account at www.fitbit.com (not the mobile app) and do the following:
1) Click on the gear icon in the upper right-hand corner of the dashboard
2) Click Settings from the menu
3) Click the Applications option in the menu on the left side of the screen
4) Click the Revoke Access option next to Be Well and/or Human API in the applications list
5) Logout of www.fitbit.com
Once you've done that. Please try to connect your device again
During the process, you should be prompted to enter your Fitbit login information as well as approve permissions settings between Be Well and Fitbit.
Once you’ve done this, reconnect Fitbit to your Be Well account.
Note: If you are still having issues, please contact wellness@be-engaged.co and describe the problem you are having.