Google Fit Troubleshooting

NOTE: Google Fit can often take 24 hours or more to send steps to your wellness app after the initial connection.

Your wellness platform receives steps directly from your Google Fit app on your phone. Instead, those steps must have made it up to the Google servers before they are sent to us. Here are a sequence of steps that you can try, if Google Fit isn't sending steps to the app. This sequence initiates a completely fresh connection and may correct the issue.

1. Disconnect Google Fit from Your wellness app
2. Open Google Fit
3. Select the Profile Tab
4. Click on the Gear icon at the top of the screen
5. Choose 'Manage Connected Apps'
6. If Be Well is listed, click on it
7. Select 'Disconnect'
8. Return to the Be Well app and attempt to connect Google Fit again

If that doesn't work, please try the following:

1. Disconnect Google Fit from Be Well
2. Uninstall Be Well on your phone (This will not cause you to lose data)
3. Uninstall Google Fit on your phone (This will not cause you to lose data)
4. Reboot your phone
5. Reinstall Google Fit and login to it
6. Reinstall Be Well and login to it
7. Connect Google Fit to Be Well